Luis Herrera is an experienced IT professional currently serving as the Regional IT Command Centre Director for the Americas, where they lead major incident management and ensure service observability. With over 15 years in the field, Luis has a proven track record in building and leading high-performing teams, architecting enterprise solutions, and driving operational excellence. Previous roles include Team Leader at AstraZeneca and Senior Systems Administrator at Bosch Engineering and Business Solutions, among others. Luis holds a degree in Computer Systems Engineering from the Technological Institute of Jiquilpan and has enhanced their language skills with a course in English as a Second Language from Los Angeles Community College.
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