Matthew Jones

Matthew Jones is currently the IT Service Excellence & Design Senior Director at AstraZeneca, where they lead a team focused on improving ITSM Service Excellence across the organization. With a background in various IT roles at AstraZeneca and IBM, they have developed expertise in managing core IT processes, service design, and knowledge management. Matthew holds a degree in Computer Science from The University of Salford and has cultivated a strong culture of information sharing and automation throughout their career.