ShivaKumar N

ShivaKumar N, Ph.D., is a seasoned IT Service Management leader currently serving as the Director of Service Excellence & Design at AstraZeneca GITC. With over 25 years of experience, they have held various positions, including Assistant Vice President of Infrastructure at iNautix Technologies and Assistant Manager at Daimler South East Asia. ShivaKumar’s early career included roles in training and system administration, contributing to the design and implementation of IT solutions across multiple firms. They hold a Doctor of Philosophy in Business Administration with a focus on Engineering Education from the National Institute of Technical Teachers' Training and Research, alongside several other degrees and certifications in IT and training.