Michael Smart is a seasoned professional with extensive experience in customer success, strategic consulting, and project management within the Life Sciences sector. Currently serving as Sr. Director of Customer Success at Astrix since November 2021, Michael collaborates with client executives to drive digital transformation and data strategy initiatives. Prior to this role, Michael led the strategic consulting services business unit at Astrix, offering management consulting and business process optimization for Life Sciences clients. Michael's consulting expertise was further developed as Principal Consultant at ResultWorks LLC, focusing on the pharmaceutical and biotech industries. Additional experience includes directing professional services at SciQuest, managing software development at Kvaerner Process Inc., and engineering roles at Kvaerner Process Ltd. Michael holds an MBA in Strategic Management and Finance from Open University, UK, and a BSc in Electrical Engineering from the University of the Witwatersrand, South Africa.
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