April Lipscomb is a Senior Manager at Asurion, where they lead a team of operations engineers in the Network Operations Center since 2016. With over 15 years of experience, they have established a strong track record in incident and problem management, focusing on resolving complex issues while minimizing business impact. Previously, April served in various roles at Asurion, including Operational Excellence Manager and Incident Controller, where they developed process improvements and coordinated critical incident responses. They are currently pursuing education at Colorado Technical University.
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