Candace Baird is an experienced Operations Manager with a background in leading large teams in the call center industry. Currently serving as Operations Manager at Asurion since October 2018, Candace previously held the same role at Sitel from June 2003 to August 2018, overseeing an outsourced call center with over 200 employees. Additional experience at Sitel includes positions as a Customer Service Supervisor, focusing on project development and management as well as client relations, and as a Customer Service Representative, where Candace also served as Team Lead. Candace holds a Bachelor’s degree in Business Management from Western Governors University, completed between 2017 and December 2020, and has a foundational education from the University of Tennessee, Knoxville.
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