Daniel Pepin

Daniel Pepin is an experienced professional currently serving as a Knowledge and Content Specialist at Asurion since August 2017, where responsibilities include content design and knowledge management, along with the development of training modules and job aids. Prior roles at Asurion encompass Change Support Expert, managing process documentation and implementation, as well as a Customer Service Advisor, collaborating with internal teams to assist clients. Previously, Daniel worked at Clear Harbor as a Customer Service Trainer, leading new hire classes and developing skills necessary for success, and as a Customer Account Executive, where exemplary performance led to multiple accolades. Daniel holds certifications in Accent Reduction Facilitation and PCI Compliance Training, along with education from Dominica State College.