Luis Aliaga is currently a Senior Manager in Latin America Operations at Asurion, where they have been fostering strategic improvements since 2016. With a rich background encompassing 17 years in operations management, Luis has held various roles within the company, including Workforce Management Real Time Supervisor and Senior Manager. They developed and implemented processes that enhanced call center efficiency, achieving notable business objectives while leading diverse teams. Luis earned a Bachelor of Science in Information Systems with a focus on Computer Security from Strayer University and an Associate of Applied Science in Network Administration from Northern Virginia Community College.
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