Michael Baker is an accomplished professional with extensive experience in innovation and customer experience within the technology sector. Since May 2019, Michael has served as a GenAI Solutions Advisor at Simplr, a generative AI innovation center within Asurion, focusing on enhancing call center models. Concurrently, Michael holds a position in Corporate Partnerships for Connected Home at Asurion, where efforts are directed towards developing large-scale revenue programs that improve customer experiences and foster business transformation. Prior roles include Senior Solutions Advisor for Digital Customer Journey Marketing at Emma, Inc., and Director of Marketing & Sales at Smith & Solomon Driver Training. Michael began a career in global knowledge management at Media Planning Group after earning a Bachelor of Arts in History from Villanova University.
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