Michael Friddell is a Principal Telephony Architect specializing in Contact Center technologies with over 20 years of experience in the field. Currently, they work at Asurion, where they have contributed to various telephony projects, including the deployment of VoIP functionality and the implementation of cloud solutions. Previously, Michael held positions such as IVR Analyst at ClientLogic and Software Engineer II at Shop At Home Network, achieving significant improvements in IVR capacity and performance. Michael earned a Bachelor of Science in Mechanical Engineering from West Virginia Institute of Technology.
This person is not in the org chart
This person is not in any teams
This person is not in any offices