Cardiff Smith has extensive experience in customer technical operations and account management within the financial services sector. Currently serving as the General Manager of Customer Technical Operations and Resilience at ASX since August 2015, Cardiff manages multiple high-performing teams dedicated to enhancing customer experience. Previous roles include Senior Manager of Technical Account Management at FIS and Head of Client Relationship Management at Hong Kong Mercantile Exchange, where Cardiff focused on client onboarding and relationship management. During a tenure at London Stock Exchange, Cardiff held positions as both Senior Technical Account Manager and Technical Account Manager, delivering specialized consultancy services and managing a diverse portfolio of accounts. Early career experience includes roles at Keltec and Tracoin Services Ltd, where Cardiff served as a Technical Account Manager and IT Manager, respectively. Education was received at St. Ignatious.
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