Barbara Silva is an experienced professional in customer service and technical support, currently serving as an Especialista suporte atendimento at Atento Brasil since December 2022, where responsibilities include ticket management, communication with property owners, and providing humanized assistance via voice and email. Prior to this role, Barbara worked at Lalamove as a Customer Experience Analyst from November 2020 to August 2022, focusing on technical support for B2B and B2C clients, personalized service, and managing refund timelines. Barbara's extensive experience at Atento Brasil includes various positions ranging from Customer Service Agent to Analista de Suporte técnico, and a foundational role as an estagiaria at Asserta Assessoria. Barbara holds a Bachelor's degree in Law from Universidade Paulista, earned between 2013 and 2017.
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