Daniel Malanconi is currently an Analista de Operações (SME) at Atento, where they support operational teams and focus on enhancing customer experiences through process improvement. Previously, they worked as a Customer Relationship Specialist I and a Call Center Specialist at Atento, providing multiskill support and problem resolution. Daniel also has experience as an Operador de Produção at Belgo Arames, managing production machinery and product packaging. They are pursuing a degree in Processos Gerenciais at Centro Universitário UniFatecie, expected to complete in 2026.
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