Danilo Fernandes has extensive experience in operational supervision, having worked at Atento Brasil from February 2009 to May 2016, where responsibilities included managing customer service teams for prominent clients such as Telefonica and Whirlpool, as well as overseeing Help Desk and Backoffice operations for companies like Cielo and Itaucard. Subsequently, Danilo served as a Supervisor of Quality at Carvalho e Advogados Associados from December 2016 to June 2019, focusing on Information Technology, encompassing telecommunications, networks, systems, and user support. Danilo holds a degree in Analysis and Development of Systems from Faculdade Impacta Tecnologia (2018-2020) and a degree in Psychology from Universidade Cruzeiro do Sul (2017-2022).
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