Eliane Silva

Eliane Silva has extensive experience in team leadership and customer service management, having held positions such as Team Leader and Supervisor at Atento, where responsibilities included team management and monitoring operational KPIs. Prior roles include Coordinator for Training and Development at Diagnósticos da América, focusing on enhancing the skills of call center staff to improve customer satisfaction, as well as Supervisor of Customer Service ensuring efficient client interactions. Eliane also has a background in process analysis and call center supervision at CSU CardSystem, and earlier experience as an Administrative Technician at Webb Negócios. Eliane holds an MBA in Project Management and a Bachelor's degree in Business Administration from Universidade Estácio de Sá, along with a technical qualification in Accounting.