Felipe Carvalho began their professional journey as an IT intern and gradually advanced in the technology field. They have held various roles including Help Desk and Senior IT Analyst, where they analyzed critical demands and managed team SLAs. Felipe was promoted to IT Coordinator, focusing on project management and process optimization. Currently, they serve as the IT Manager at Atento Brasil, leading a Field Service team and developing continuous improvement plans. Felipe is also pursuing a degree in IT Management at INPG Business School.
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