Glaucia Nunes is a seasoned professional with 17 years of experience in leading customer service operations, Customer Success, and digital transformation within technology and financial services sectors. Currently serving as a Gerente Executivo de Clientes at Atento, Glaucia has a proven track record of delivering significant results, including R$ 336 million in sales in 2022 and a historic CSAT of 96%. Glaucia's expertise encompasses multi-channel operations management, CRM implementation, and continuous improvement strategies, with a strong analytical profile emphasizing efficiency and innovation. Education includes an MBA in Business Digital and a Master's degree in Pedagogical Business.
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