Maisa Lima is an experienced professional in process management and certifications, currently serving as Superintendente de Processos e Certificações at Atento since July 2008, following roles as Gerente de Processos e Certificações and Gestora de processos de negócios. Previous experience includes a position as Gestora de Qualidade e Treinamento at EDS Group and a supervisory role at Orbitall. Maisa holds several advanced degrees, including a Pós-graduação in Gestão Ambiental de Empresas and a Pós-graduação in Sistemas de Gestão Integrada from Faculdade Unyleya, a BPM Expert certification from FIAP, and a Pós Graduação in Engenharia de Processos de Negócios from COPPEAD UFRJ. Earlier education includes a Bachelor's degree in Ciências Biológicas from UERJ.
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