Atento
Martin Ramirez is an accomplished professional with extensive experience in workforce management and business intelligence within the Business Process Outsourcing (BPO) industry. Currently serving as the VP of Global Operations at Atento since October 2017, Martin leads the company's global strategy and analytics initiatives, driving productivity and value enhancement. Martin's previous roles include Global Ops Director and Senior Manager of Workforce Efficiency in South America, as well as key positions in workforce management at VN GLOBAL BPO and TeleTech. Martin holds an MBA from Universidad del CEMA and a Bachelor's degree in Communications from the University of Buenos Aires, alongside certifications in English and Portuguese.
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Atento
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We are your connection to the world! We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento is the largest provider of CX Solutions and Business Transformation Outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues.