Selton Macedo

Selton Macedo has over 8 years of experience in Quality, Customer Experience (CX), and Relationship Management, driven by a curiosity to enhance processes and create value through intelligent and scalable solutions. They have worked as a Quality Analyst, where they transformed data and insights into actionable outcomes that improve customer satisfaction. Currently, Selton focuses on leveraging Artificial Intelligence strategically within CX, emphasizing automation and personalized customer journeys while maintaining a human touch in technology. They hold a degree in Administration from Estácio, completed in 2019.