Wagner da Matta is a seasoned professional with 28 years of experience in Customer Experience, focusing on operations management. Currently, Wagner serves as a Senior Operations Manager at Atento Brasil, where they oversee customer experience initiatives. Wagner's extensive background includes leadership roles at Teleperformance Brasil, TIM Brasil, and Grupo Fleury, with a strong emphasis on team development and process improvement in diverse sectors such as telecommunications and health. They have a degree in Mathematics with a focus on Physics and a postgraduate degree in Human Resources.
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