Willen Nadal is a seasoned planning manager at Atento Brasil, with over 7 years of experience in call center operations focused on customer satisfaction and continuous process improvement. They are a Six Sigma Green Belt certified by The Council for Six Sigma Certification (CSSC) and proficient in various tools such as Excel and SQL. At Atento Brasil, Willen leads a team of analysts to optimize the operations of over 2,000 customer service agents, achieving significant improvements in service metrics. Willen holds an MBA in Data Science and degrees in Finance and Information Engineering, demonstrating a strong educational foundation to support their professional expertise.
This person is not in the org chart
This person is not in any teams
This person is not in any offices