Adam S. is a Service Delivery Manager with over ten years of experience in Service Delivery and Application Support. They have a strong background in incident management, coordinating changes, and ensuring the highest standards of service delivery, particularly through early life support and BAU processes using tools like Jira, Confluence, and ServiceNow within the ITIL framework. Adam has held key positions at Capgemini, including Application Support Manager and Service Delivery Lead, and currently serves as Head of Project Portfolio & AMS Service Lead at Atos. Adam holds a Double BTEC Level 3 in Computing from Madeley Academy and has completed GCSE and BTEC qualifications at Hadley Learning Community.
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