Charles Dillon is a seasoned executive currently serving as the Senior Director, Head of ITIL Service Management at Atos, where they design and implement IT strategies to enhance service capabilities. Previously, they held key leadership roles at companies including Xerox, where they directed mainframe operations, and the University of Pittsburgh, where they managed enterprise systems. With a strong background in operations management and strategic planning, Charles has successfully transformed IT organizations and driven productivity across global delivery centers. They also possess expertise in aligning technology solutions with business goals, ensuring the delivery of high-quality service and operational excellence.
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