Jacob Slump

Jacob Slump has extensive experience in IT operations and service management, having held various roles since the late 1980s. They began their career as a Console Operator at the Ministry of Defence, where foundational IT skills were developed, and subsequently took on multiple positions at companies such as KPN, Unilever, and Atos. As a Service Process Manager at Atos, Jacob streamlined processes and improved customer satisfaction while also serving as a Crisis Manager, effectively managing high-impact problems. Their expertise in operational management and team dynamics has been pivotal in reducing disruption times and enhancing service quality across organizations.