James Egan

James Egan is a Senior Service Manager with over a decade of experience in customer-facing roles, specializing in Service Delivery Management for blue chip clients. Previously, James worked as a Service Performance Analyst at Mars Information Services and held service manager positions at Atos, including roles focused on the Aviva and Aegon accounts. James earned a Bachelor of Arts in Business Management and Information Systems from Nottingham Trent University, graduating with First Class Honours. Known for a hands-on approach to ITIL disciplines, strong customer relationship management, and excellent communication skills, James is committed to delivering quality and attention to detail in all aspects of work.