Matthew Bates is a seasoned Technical Support Specialist at Atos since July 2022, specializing in system configuration and customer support through ServiceNow. Previous roles include Operations Manager at IDE Group, where Matthew managed service levels and standardization, and Service Coordinator at Allvotec, focusing on incident and request resolution. Earlier experience encompasses roles as an Incident Manager at Level 3 Communications, handling ticket logging and SLA adherence, and IT Support Analyst at Atos, providing first and second line support for a large user base. Matthew began a career in logistics as a Transport Coordinator at City Link, enhancing strong administrative and customer liaison skills. Matthew holds GCSE qualifications from Holden Lane High.
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