Michael Shawky is currently the Head of Digital Workplace at Atos Egypt, where they manage a team of 250 employees and focus on modern workplace service delivery. Previously, they held positions at Orange Business Services, including Senior Escalation/Major Incident Manager, Lead IT Support Engineer, Service Delivery Manager, and Monitoring Service Delivery Manager. Throughout their career, Michael demonstrated expertise in incident management, service delivery, and operational leadership, ensuring quality service and customer satisfaction.
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