Paul Downs

Paul Downs is a motivated ITOM and Service Management Consultant with significant experience in the design, implementation, and support of IT services. They have effectively led multi-skilled teams in managing high-profile business-critical Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Throughout their career, Paul has demonstrated strong leadership and negotiation skills while overseeing strategic support, incident management, and business continuity initiatives across various organizations. Currently, Paul works as a Senior Consultant at Atos, where they continue to enhance service operations and ITIL best practices. Paul holds a BTEC 1st Diploma in Information Technology and has accumulated substantial expertise in service management and technical leadership roles since the late 1990s.