Rogelio A.

Rogelio A. has extensive experience in IT service management and operational leadership, currently serving as the Head of Global Delivery Center Mexico TF at Atos since July 2017, where oversight of client operations and driving quality and innovation are key responsibilities. Prior roles include Sr Service Desk Director for Mexico at Atos, focusing on operational and financial objectives, and Director of Retention and Loyalty Strategies at Totalplay, where development and implementation of retention plans were key contributions. As Managing Director of Operations at Instituto Mexicano de Teleservicios, coordination of various professional services and strategic budget management were achieved through effective leadership. Rogelio's career began at Axtel, where responsibilities spanned customer service management across multiple segments. Educational credentials include an Executive MBA from Universidad Iberoamericana Monterrey and specialized training in change facilitation and industrial electronics.