Val Matthews

Val Matthews is currently a Service Manager at Atos, focusing on the Retail NS&I Account and responsible for ensuring the delivery of IT services and management of major incidents. Previously, Val served as a Problem and Major Incident Manager, utilizing ITIL methodologies to drive root cause identification and resolution. Val's career also includes experience as a Change Manager at Siemens IT Solutions and across multiple ITIL functions at Atos Origins. Val holds ITIL qualifications in Problem Management, Service Management, and a Bridging qualification, and is presently pursuing studies in Private Secretarial, Business Studies, and English Language at New College Durham.