Jan Balgemann

Jan Balgemann is a seasoned professional in customer support and technical services, currently serving as Senior Director Customer Support & Technical Services at ATOSS Software SE since April 2007. In this role, Jan oversees support functions for both SMB and Enterprise segments, managing a budget and leading a team of over 45 professionals, including an Austrian consulting team and technical experts. Previously, Jan held positions as Head of Professional Services, leading the Austrian consulting team and Romanian nearshoring department, and as a Consultant in Professional Services, focusing on client management and project execution in sectors such as Retail, Manufacturing, and Aviation. Jan's career also includes a brief tenure at Lufthansa Technik AG, providing support for project work and intranet application development. Jan earned a Diplom in Business Informatics from Otto-von-Guericke University Magdeburg in 2007.