Blanca Ramirez

Blanca Ramirez possesses extensive experience in customer experience, business planning, and supply chain management, with a career spanning over two decades in prominent companies. At AT&T, roles included AVP of the Center of Excellence for Supply Chain and Corporate Processes and AVP of Customer Experience. Prior experience at Iusacell involved responsibilities as Customer Experience and Quality Assurance Subdirector, where strategy development for customer needs was key, along with reengineering processes for customer operations as Project and Process Manager. Throughout tenure at AOL, billing and collection strategies were managed effectively, and significant projects were led at Alestra and Nextel de México, focusing on CRM systems and customer service enhancements. Academic credentials include a Master's degree in Information Technology and Business Administration from Tecnológico de Monterrey and a Bachelor's degree in Computer Engineering from Instituto Tecnológico de La Laguna.