Charles Lagattuta

Charles Lagattuta is an experienced telecommunications professional with over 23 years at AT&T, currently serving as the Director of the Network Operations Center. In this role, Charles leads a global team of over 300 professionals to enhance service assurance and customer satisfaction through innovative processes and technologies. Previous positions include Area Manager for Emerging & Managed Services, where Charles managed a team responsible for custom managed services, and Principal Tech in Project Management, focusing on product service realization for Edge Solutions. Earlier in Charles's career, roles included GCSC Service Assurance Manager and Operations Manager, overseeing Tier 2 engineers in network management. Charles's career began as a Network Engineer at MCI WORLDCOM Communications Inc. Charles holds a Bachelor of Business Administration in Management Information Systems from St. Bonaventure University.