Cynthia Jones is an experienced Billing Operations Manager currently serving as the Associate Director of Billing OPS at AT&T since 2020. With a strong background in the telecommunications industry, Cynthia has held various roles at AT&T, including Lead Global Billing OPS Manager and Customer Advocate, as well as serving as a Customer Representative at Ameritech. Cynthia's expertise encompasses DSL, Microsoft Excel, MIS-BVOIP Solutions, Fiber Solutions, Managed Services, T1, and customer satisfaction. Cynthia pursued studies in Liberal Arts and Sciences at Prairie State College and Accounting at Harold Washington.
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