Dawn Brusa has extensive experience in customer support and management, primarily at AT&T, where they progressed through various roles from 1986 to 1998 and held positions including Executive Escalation & Access Intervention Management. They led escalations for Premier Clients, managed cross-functional teams, and developed innovative processes that enhanced service quality, earning the Service Excellence Award. Dawn holds an Associate of Sciences in General Psychology from Elgin Community College and a Bachelor of Science in Psychology from Roosevelt University.
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