Debra Brooks

Debra Brooks is an accomplished professional with extensive experience in leadership development and training within the telecommunications sector, serving as a Principal at AT&T since March 1991. In this role, Debra develops executive and leadership programming for AT&T University/Leader Lab, collaborating with senior officers to create impactful leadership transformation initiatives. Previous roles at CellularOne/Cingular/AT&T Mobility included positions such as Customer Service Representative, Trainer, and Senior Manager of a Call Center. Debra also served as Training Manager at Ben, overseeing call center training development, and as Manager of Instructional Design at diAx, where contributions included launching services during telecom privatization and managing multilingual training material development. Debra holds an M.S.Ed in HRD and Adult Education from Northern Illinois University, a B.A. in Sociology and Educational Policy Studies from Washington University in St. Louis, and a Certificate in Advanced Study in Organizational Development from Loyola University Chicago.