Delitha Morrow Coles is a seasoned communications professional with extensive experience in change communications and customer service communication strategies. As the founder of Delitha Morrow Coles LLC since 2011 and currently serving as Chief of Staff for Communications at AT&T, Coles has held notable positions including Global Customer Services Communications Lead at NCR Corporation and VP of Communications at SunTrust. In addition, Coles has contributed to the field through roles such as Workshop Instructor for the Innovations in Employee Communications conference and VP of Communications for IABC Atlanta. Educational credentials include a Master of Arts in Journalism from the University of Missouri-Columbia, a Bachelor of Arts in English from Spelman College, completion of the Newswriting & Editing Fellowship at The Poynter Institute, and Executive Education in Global Marketing from The Wharton School.
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