Donna Wieringa is a detail-oriented, accomplished senior-level manager with over 30 years of experience in strategic and tactical leadership within the telecommunications industry. Currently serving as the Director of Network Services at AT&T, they lead geographically diverse customer care centers handling 1.2 million tickets annually, managing a workforce of over 325 employees. Their expertise encompasses project management, customer experience improvement, and operational transformation, with a proven track record of significantly enhancing customer satisfaction and recovering substantial revenue losses. Donna continues to pursue education in Computer Systems Networking and Telecommunications at Richland College and holds a Bachelor of Science in Business Administration and Computer Science from Almeda University.
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