Drona Gupta is a highly motivated and innovative Principal in Customer Service Transformation at AT&T, where they focus on enhancing customer experiences through collaborative problem-solving. With over 15 years of management experience, Drona has led cross-functional teams in developing best-in-class applications and services. Previously, they held various roles at Infosys, including Developer, Test/QA Analyst, and Senior Product Manager, building a strong foundation in software development and quality assurance. Drona holds a Master’s degree in Computer Science with a focus on Human-Computer Interaction from the Georgia Institute of Technology and is currently pursuing an MBA in Finance at Sikkim Manipal University.
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