Giorgio Salerno is an experienced outsourcing consultant, currently working as a freelancer since December 2017, specializing in call center vendor management. Prior to this, Giorgio held multiple positions at AT&T from August 2015 to December 2017, including Technical Support Analyst, Small Business Sales, and Customer Advocate & Care, focusing on mobility and broadband services. Previous roles include Senior Consultant at 2nd Chance Credit Solutions, Platform Manager and Strategic Planning Coordinator at Tellus LA, Product Training Manager at Advance Contact Center SAC, Operations Coordinator at TNT Global Solutions Inc, and Research Associate at Heidrick & Struggles. Giorgio holds a Bachelor of Business Administration in Marketing/Marketing Management from Florida International University, earned between 2004 and 2008.
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