Heather M.

Heather M. is a highly experienced professional with a strong background in customer service, sales, and team leadership. Currently serving as a Retention Specialist at AT&T since August 2025, Heather previously held roles such as Cellular Sales Team Lead at OSL Retail Services and Private Shopper-Remote at Shipt, where exceptional customer experiences and effective problem-solving were key. Other notable positions include Remote Customer Experience Specialist at Dyson, Escrow Insurance Fraud Specialist at BMO U.S., and Private Investigator at Protective Services Agency. Heather's career spans over a decade in various roles that emphasize sales performance, employee development, and customer engagement, supported by educational experiences at Elgin Community College and Johnson County Community College.