Heather Steele is an Associate Director in Technology with 25 years of experience, including 20 years focused on IVR support across various roles. Previously, Heather held positions such as Systems Manager and Sr Technical Team Lead at AT&T from 1996 to 2009, alongside earlier roles in customer service and administration. With 15 years in supervisory roles, Heather has expertise in SDLC process development and improvement, and is Release Train Engineer certified. Heather graduated with a BS in Secondary Education from Indiana University Bloomington in 1992.
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