Henry R. Thomas

Henry R. Thomas is a data scientist currently specializing in analyzing customer care call center data to enhance key metrics like handle time and resolve rate. Previously, Henry held various roles at AT&T, including Senior Data Analyst, where insights gathered were utilized to elevate the customer service experience. With a Bachelor of Science in Mathematics from Brigham Young University and a Master of Science in Data Science and Analytics from the University of Oklahoma, Henry combines a strong educational background with substantial experience in data-driven decision-making and project management. Additionally, Henry served as a goodwill ambassador during a two-year mission in Poland, showcasing a commitment to community service.