J.M. Downey

J.M. Downey is a strategic leader in design, innovation, and business strategy with over 15 years of experience driving enterprise transformations and customer experience enhancements. Currently serving as the Director of Design Strategy & Innovation at AT&T, J.M. leads cross-functional initiatives and builds high-performing teams. Past roles include Director of Product & Service Design at UnitedHealth Group and Experience Innovation Strategist at Lippincott. J.M. holds dual master’s degrees in Design Strategy from IIT and an MBA in Brand Management from DePaul University, along with a Bachelor of Arts in Mass Communications from Miami University.