Janae Walker

Janae Walker is an accomplished digital producer with extensive experience in managing customer experience (CX) initiatives and digital projects across leading companies, including AT&T, Citi, Bank of America, Brink’s Inc., Reynold's & Reynold's, and Carrier. At AT&T, Janae excelled as a Digital Producer and Senior CX Digital Producer, optimizing customer journeys and collaborating across teams to enhance digital experiences. Previously, Janae served as a Customer Experience Business Analyst at Citi, where strong partnerships and user experience improvements were prioritized. The career began in technical roles, including positions at Brink’s Inc. and Reynold's & Reynold's, before transitioning to management at Carrier. Janae holds a Bachelor of Science degree in Computer Engineering Technology from Prairie View A&M University.