Jay Hickey is an experienced Supervisor in the telecommunications industry, currently serving as the Lead Training Manager Delivery at AT&T since 2016. With a strong background in Sales, Training Needs Analysis, Contact Centers, and Management, they have a proven track record of improving Net Promoter Score results and optimizing performance in call centers. Jay holds a Bachelor of Science in Biology from Texas Tech University and has previously held positions including Sr. Training Manager and Associate Director Training Delivery within AT&T. Their expertise extends to developing others through strategic coaching and strong client relationship management.
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