Jay Patel is a seasoned professional with over 26 years of experience at AT&T, currently serving as a Senior Product Development Engineer in Product Marketing. Jay has a proven track record in spearheading significant business product launches, leading teams to enhance customer experience through the LBGUPS methodology, and developing operational models for service delivery and assurance. Previous roles include Senior Technical Manager and Senior Manager for Sales, Service Delivery, and Service Assurance Operations. Jay's early career included positions as a Senior Process Engineer at Concert Communications, Project Manager at Wells Fargo, and Project Coordinator at GSK, where responsibilities encompassed project management, customer service, and system upgrades. Jay holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Averett University.
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