Jeff Bourland is currently the Associate Director for the AT&T Advanced Network Technology Support Team, leading a group that provides Tier III support for multiple probing platforms and Network Packet Brokers. Previously, Jeff held various roles at AT&T, including Area Manager for Tier III Technical Support and Area Manager for International Tier II support, where they managed teams responsible for complex technical issues across various communication services. Jeff has extensive experience in merging teams, creating training programs, and implementing new technical processes, contributing significantly to the efficiency and capability of the support organization. Jeff acquired a Six Sigma Green Belt and continuously expanded their technical acumen throughout their career, focusing on cutting-edge technologies and network solutions.
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