Jenn Kurtz is a strategic and people-centered leader with expertise in Call Center Operations, Workforce Management, and Enterprise Transformation. They have held various key roles at AT&T, including Area Manager for Customer Service Data & Projects and Director of Workforce, from 2001 to 2022, focusing on enhancing customer experience and operational excellence. Currently, Jenn is pursuing an Associate's degree in General Studies and Education at Harrisburg Area Community College, continuing their commitment to aligning people, tools, and data to foster effective workforce operations.
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